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People of the wireless industry, unite.

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(no subject) [Sep. 11th, 2006|04:43 pm]
People of the wireless industry, unite.

ravynmakalani
I actually had a customer come into the store today with someone else's ID and not understand why he could not get a new phone and sign up onto a 3 year contract with it. He says it was for his daughter and she was unable to come in because she was working in another city. I explained she could go there to have it done as she needed to be in the store to sign the contract... but he just did not get it. He thought it was perfectly okay to sign a contract for someone else. Then, he wanted to talk to the manager, who had gone for lunch. He was angry that the manager was allowed to eat. I just can't believe how rude he was and how he couldn't see something wrong in letting him sign someone else's name on a contract. I thought that was fraud. Maybe I'm crazy.
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New person! [Aug. 26th, 2006|11:09 pm]
People of the wireless industry, unite.

ashlee_mae
[Current Location |Home]
[mood |sleepysleepy]

Hello!
I work in a retail (orange) store. As of September 1st we won't have access to one of our computer programs, forcing us to rely ONLY on one. Now, the one they're taking away is simple to use, pretty straightforward, and allows us to do a lot of things for our customers. We'll call it C.  The one we'll be left with is slow, stupid, causes errors we sometimes can't fix without C, and frequently freezes. We'll call it O.  Since we're losing C soon we're not allowed to even have it open.

Today I did an upgrade for a customer that was on a family plan. He was only upgrading one line, purchasing a data device, and adding unlimited data to his account (bless him!). Everything went through as normal (including O freezing twice, causing me to start all over). When I finally finished I went back to make sure everything was ok...Thank God I did. The upgraded line was on the new rate plan, but his secondary line was still stuck on the old one...Since it was a Sunday, I couldn't call customer service to have them fix it. My only other option was to use C to. Everything worked out in the end and he and his wife left in a very good mood. Things don't look so good for us, though. After we officially lose C we'll be in big trouble...*sigh*

Another thing that sucks...Our required telemarketing calls.

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I'm being discriminated against! [Jul. 10th, 2006|05:53 am]
People of the wireless industry, unite.

reverendlinda
[mood |amusedamused]

Most to show off my new icon, I'm making another work rage. Or rather, a talking-with-a-moron-at-work-rage. Let me go ahead and just type out the best part of the conversationCollapse )
It is really stupid that many people in our society don't even understand what discrimination is. These are the same people who would say that discrimination doesn't really exist in our society. All of the minorities have the same opportunities as they do, and they can buy the expensive SUV toys if they just work hard enough. Discrimination magically appears in our society for them when they need to make a last effort to get something trivial they are being denied.
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(no subject) [Jun. 7th, 2006|08:24 pm]
People of the wireless industry, unite.

ravynmakalani
"Hi, is this Rogers?"

"Yes"

"Do you sell Telus?"

"No, Telus sells Telus. Rogers sells Rogers."

"Oh... well what's that store next door to you called?"

"Telus."

"I can't find their number, it's not in the phone book. Can I talk to them?"

"No... they're next door."

"*A little upset* Well maybe if it's not in the phone book you should have their number written down so that you can give it to people! Can you give them the phone?"

"I'm sorry, no."

*Customer hangs up*

Sure... write their number down... I'll get right on that. And at the same time I'll wave my magic wand and make you smarter...
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Transceivers, Cell Phones, and RS-232. [Jun. 4th, 2006|10:11 pm]
People of the wireless industry, unite.

political_dude
Transceivers, Cell Phones, and RS-232. Ok, here is my situation, I would like to have my computer communicate large distances to a Microcontroller. I can find simple RS-232 transceivers that will get the job done, but will only communicate a distance of 20 Meters. I found one company that www.maxstream.com that sells RS-232 RF modems that can go up to 30 miles (if you have an extreme antenna). But I would like to communicate with my MCU device over greater distances. Perhaps 100 miles, but it is within a cell site. I don’t mind using a cell phone, but I don’t know how. Could anyone help me out here?
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(no subject) [Jun. 3rd, 2006|10:29 pm]
People of the wireless industry, unite.

melissamira
[mood |frustratedfrustrated]

Dear Chinese-speaking lady (and this is not me being racist, it's relevant),
I'm sorry that you didn't get a bill and that we had the wrong address on file for some reason, but it's still your responsibility to pay your bill. Not speaking English is no excuse. You sign up for service, it is expected that you will be responsible for that service. When you noticed you were not receiving bills, you should have called 3 months ago instead of today. Also, I am not going to credit your international calls. You made them, you pay for them. Now, because there was a mixup with the address, I'll happily credit one of the restore fees and any late fee that might be applied to your account and send out reprints of your bills for your records, but everything else is valid. Also, who the fuck writes down their credit card number for a payment by phone, but does not have the expiration date on them? Damn.

No love,
Melissa, who completely missed her 45 minute lunch and completely blew her compliance for the day

Dear Chinese interpreter,
You did a great job, even though the caller was yelling at points. Thanks for your patience, even if at times it did sound like you were trying to push for the credits, too.

Much appreciated,
Melissa, who has a headache and is frustrated

X-Posted a few places
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(no subject) [May. 31st, 2006|10:42 pm]
People of the wireless industry, unite.

melissamira
[mood |frustratedfrustrated]

Dear Woman who didn't get a SIM card,

I told you, at least 3 times I'd be more than happy to send you out a SIM card for your phone and cover the cost since there was some confusion and you were told you'd be getting a SIM card in the first place. I told you the maximum shipping time would be 7 days, but that it most likely wouldn't take that long. Why did you freak out and say you were going to send the phone back? I did my best to talk you out of it because hey, getting a SIM card for free is a whole lot less hassle than shipping a phone to us, paying for shipping, calling back with the tracking number, etc. WHY did you escalate to my senior rep and then, then accept the free SIM card in less than 5 minutes with him? He told you exactly everything I told you! It was him who told me to offer you the SIM card for free! You wasted your own time, mine, and my supervisor's. Plz stop cellophoning now, you're far too irrational.

No love,
The rep who use the magic F-word no one in the world can resist, save you

X-posted
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(no subject) [May. 31st, 2006|08:46 pm]
People of the wireless industry, unite.

ravynmakalani
AAAAAAAHHHHHHHHHHHHHHHHHH!!!!!!!!!

I realize there's no service where you just moved to. What would you like me to do about it? Oh sure, let me just grab my shovel and I'll go plant a tower in your back yard. No, I can't actually do that. I was being sarcastic.
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"Your made me overdraw!!!" [May. 26th, 2006|02:53 am]
People of the wireless industry, unite.

reverendlinda
Okay, so here was my conversation at work with the least financially repsonsible person ever:
Read more...Collapse ) More people live like this than you would think. They aren't poor, just stupid.
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(no subject) [May. 24th, 2006|12:28 am]
People of the wireless industry, unite.

melissamira
[mood |confusedconfused]

Dear sir,

I am thrilled that you want to bring your Sprint number over to Big Pink T after having activated an account with us. Hooray and cookies and all that. But believe me when I say I do not know how much their early termination fee is. Srsly. Ours is $200... I can only guess it's possibly somewhere from $175 - $200. CALL SPRINT TO FIND OUT. I CANNOT HELP YOU WITH THAT. Otherwise, you're a peach, if somewhat befuddled. Continue to stay a good customer.

Melissa

P.S. Sorry, I don't have a direct line. I wish sometimes I did, so I had "my" customers.
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