||[Jun. 3rd, 2006|10:29 pm]
People of the wireless industry, unite.
Dear Chinese-speaking lady (and this is not me being racist, it's relevant),
I'm sorry that you didn't get a bill and that we had the wrong address on file for some reason, but it's still your responsibility to pay your bill. Not speaking English is no excuse. You sign up for service, it is expected that you will be responsible for that service. When you noticed you were not receiving bills, you should have called 3 months ago instead of today. Also, I am not going to credit your international calls. You made them, you pay for them. Now, because there was a mixup with the address, I'll happily credit one of the restore fees and any late fee that might be applied to your account and send out reprints of your bills for your records, but everything else is valid. Also, who the fuck writes down their credit card number for a payment by phone, but does not have the expiration date on them? Damn.
Melissa, who completely missed her 45 minute lunch and completely blew her compliance for the day
Dear Chinese interpreter,
You did a great job, even though the caller was yelling at points. Thanks for your patience, even if at times it did sound like you were trying to push for the credits, too.
Melissa, who has a headache and is frustrated
X-Posted a few places